Our Centre is committed to providing a barrier-free environment for all. We respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, (AODA) and its associated regulations.
The Centre understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization's compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines.
We will strive to meet the needs of persons with disabilities in a timely and effective manner understanding that providing an accessible and barrier-free environment is a shared effort.
Our policy applies to:
- All people who access our services.
- All staff, volunteers, students, contractors, consultants and others working on behalf of the Centre and who provide client services.
- Staff, Board Directors, volunteers and others who are involved in developing policies and procedures regarding the standard.
- People who accompany clients with disabilities who use our services.
Our Committment to Accessibility
Our Commitment - Accessibility for Persons with Disabilities Policy
Training
All staff, volunteers, students and Board Directors will receive training related to AODA Integrated Accessibility Standards, the Ontario Human Rights Code and Centre AODA policies, procedures, and practices. This training will be provided as part of orientation and on an ongoing basis in connection with any changes to policies, procedures, and practices.
Communicating with Persons with Disabilities
The Centre is committed to offering programs and services to persons with disabilities. Upon request, the Centre will provide accessible formats and communication supports. We will consult with the person making the request to determine their accessible information and communication needs. Please click the link below to view our full policy.
Communicating with Persons with Disabilities Policy
Use of Assistive Devices
The Centre is committed to ensuring clients with disabilities who access our services, and anyone with a disability who visits our sites, will be able to use their assistive devices within the limits of any applicable privacy, health and safety laws or regulations. Please click the link below to view our full policy.
Use of Assistive Devices Policy
Support Persons
The Centre is committed to allowing full access to our services and premises to persons with disabilities and their support persons. Please click the link below to view our full policy.
Guide Dogs and Service Animals
The Centre is committed to allowing full access to our services and premises to persons with disabilities and their service animals wherever possible. Please click the link below to view our full policy.
Notice of Disruption
If there is a disruption to the usual facilities or services that the Centre provides, we will provide notice of such disruption as far in advance as possible through a variety of communication formats. Please click the link below to review our full policy.
Notice of Disruption in Service Policy
Feedback Process
West Elgin Community Health Centre encourages clients and community partners to provide feedback on the accessibility to the services and care we provide. Please click the link below to view our full policy and feedback complaint form.
Feedback from a member of the public about the delivery of care to persons with disabilities may be given by telephone, in person, in writing, in electronic format or through other methods.
Feedback-Complaint Form This form is also available at reception.
Reasonable efforts will be undertaken to improve accessibility where possible.
Accessibility Feedback Procedure
Information, Communication and Employment Standard
Information, Communication and Employment Standard Policy
WECHC Multi-Year Accessibility Plan
West Elgin Community Health Centre Multi-Year Accessibility Plan